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Frequently Asked Questions
1. Reimbursement
1.1 Will my health insurance cover the cost of my lab tests?
The service provided by Bloedwaardentest.nl is at your own expense. In the Netherlands, preventive testing is not routinely covered by the basic health insurance unless it is part of a population screening.
Want to know if your supplemental insurance reimburses certain tests? Check with your health insurer via these links:
Zorgverzekeringwijzer.nl
Independer.nl
If you get blood tests through your primary care physician, it comes out of your deductible. This means that you often still pay the cost yourself. In addition, a general practitioner may not perform blood tests without medical necessity. Health insurance companies often do not approve extensive preventive testing through the family doctor because of the cost.
Bloedwaardentest.nl is for preventive testing. Do you really have complaints? Then contact your doctor.
2. Placing an order
2.1 How can I order a test?
2.2 Do I need to be home to receive the test kit?
No, you don't have to stay home. The test kit is sent as letter mail and just fits through the mailbox.
2.3 How old do you have to be to order a test?
As of 18 years of age, anyone may take an examination at Blood Value Testing. For children under 18 please consult by phone (085 - 065 37 47) or by mail ([email protected])
2.4 Can I order for several at once?
It is not possible to order for several people at the same time in one order. This is because the report is personalized based on gender and age. Do you want to buy a test for several people? Then you must complete an order for each person separately. In addition, the purchase costs are calculated per person.
2.5 Is the survey anonymous?
Blood Values Test never shares your results with third parties without your permission. The test kit is linked exclusively to your study, and the results are sent only to your email address. Be sure not to change your date of birth, as the reference values depend on your gender and age.
Notifiable infectious diseases
Certain infectious diseases are subject to a reporting requirement. This means that in case of a positive test result we are obliged to report it to the GGD. The notifiable infectious diseases for which we test are:
- Dengue IgM
- Hepatitis A IgM
- Malaria
- MRSA screening
- Q fever
- Quantiferon test TB IGRA (Tuberculosis).
- Zika IgM
If you test positive for one of these diseases, your result will be passed on to the local GGD. Therefore, you (or your practitioner) should provide your phone number in advance so that the GGD can contact you if necessary. This contact is strictly confidential and aims to prevent further spread.
The GGD assesses the risk of infection and determines whether additional measures are needed, such as source and contact investigation, medication or hygiene advice. Then the GGD reports the notifiable disease pseudonymized to the Center for Infectious Disease Control (CIb) of the RIVM. Your personal data are not shared with the RIVM in this process.
The RIVM uses these data to monitor trends in infectious diseases, evaluate policies such as the National Vaccination Program and, if necessary, take national control measures. In addition, information on these infectious diseases is shared in an anonymized way with the European Centre for Disease Prevention and Control (ECDC) to monitor European trends and policy measures.
Want to know which GGD is in your area? An overview of all GGDs in the Netherlands can be found here:
www.ggd.nl
Want to review the full Public Health Act (WPG)? View the law here:
Full Public Health Act (WPG)
2.6 I ordered a test, how to proceed?
Thank you for your order! Click here to see how it works.
2.7 How long is my test kit valid?
You have 8 weeks after receiving the test kit to have your blood drawn and sent to you. This is because of the shelf life of the tubes.
Haven't heard from you within 8 weeks? Then your order expires automatically. We can place your order again and send you a new order set. For this we charge €21,90.
Don't expect to be able to submit your blood on time, but you're still within eight weeks? Then contact us in advance. We will be happy to look at a possible solution with you!
2.8 Can I have additional tests done later on my previously taken blood? (post-determination)
Yes, you can! If you order an additional test within 5 business days of receiving your blood at the lab, it will be performed on the same blood sample. As a result, you do not have to pay for blood collection and shipping costs again.
How it works:
1. Add the tests to your shopping cart: Go to our webshop and choose the tests you want to add.
2. Choose the collection method: During the checkout process, select the collection method "Consultation/Necropsy".
3. Enter your order number: In the comment field (last step of the checkout) enter the order number (BWTxxxx) of the test you are requesting the post-test for.
2.9 Can I request a lab test if I live in Belgium?
Yes, this is possible. If you live in Belgium, you can choose to have the blood drawn in the Netherlands or arrange this yourself in Belgium. If you have the blood drawn yourself in Belgium, we will send you an address sticker to send the sample to:
Medical Laboratories Dr. Stein & Colleagues
PO Box 31
State Highway 390
3630 Maasmechelen
Stick this address sticker over the Dutch address. Don't forget to stamp the envelope yourself.
Would you prefer to send the blood sample to Germany by express service? That is, of course, also possible. In that case, please use the following address:
Labor Mönchengladbach Dr. Stein + Kollegen
Tomphecke 45
41169 Mönchengladbach
Germany
To do this, place our medical return envelope in an extra envelope. Please note that shipping costs are at your own expense.
3. Cancel order
3.1 Can I still cancel my order?
You can cancel a test free of charge as long as the test kit has not yet been sent or the post-test has not yet been started. If the test kit has already been shipped, we will charge €18.50. Please send an e-mail to [email protected].
After blood collection or shipment of the material to the laboratory, cancellation is not possible.
4. Blood collection
4.1 How and when can I have blood drawn?
Once your order has been processed, you will receive a referral letter for a blood collection center near you. We cooperate with blood collection points throughout the Netherlands, so there is always a location nearby. We recommend blood collection preferably from Monday to Thursday.
4.2 Do I have to be sober during the lancing?
4.3 My tubes don't seem clean, is that normal?
Yes, you should. The tubes have a special coating that stabilizes and preserves the blood during shipment. In the hospital, this coating is not required, so the tubes there look different.
4.4 Should I stop taking supplements before having blood drawn?
The blood measures what the levels of vitamins and minerals are at that moment, regardless of whether they have come in through food or supplements.
So you can measure vitamin balance both with and without supplements.
Want to know if your body makes enough vitamins and minerals itself and if you get enough from your diet?
Do the test after you have not taken any supplements for several weeks. For vitamin B12, the minimum stop period is one month.
Want to check if your supplements are raising your levels enough or possibly making them too high?
Do the test while continuing to take your usual diet and supplements. Some blood levels can be harmful if too high.
4.5 How do I send my blood sample after blood collection?
Place the blood-filled tubes in the medical mailing materials provided and send them by mail. This can be done in two ways:
- Via the orange mailbox
- Drop off at a PostNL collection point and deposit in the orange mailbox there
Important: Do not send it with Track & Trace or as registered mail. This may cause delays and affect the processing of your sample.
You do not need to stamp the envelope; this is already taken care of by us.
Be careful during extremely hot or cold weather:
To ensure the quality of your sample, do not put the tubes in the mailbox until just before PostNL's collection time, or deliver them to a PostNL collection location and put them in the orange mailbox there.
Storage advice:
Blood: store at room temperature
Urine: keep in the refrigerator
4.6 How full should the tubes be?
The filling required depends on the type and brand of pipe:
- Clot tubes (red cap): Fill these completely to the top.
- EDTA tubes (purple cap): Fill these to about half full.
- Glucose tubes (gray and white cap): Fill these to about 1/3.
5. Results
5.1 What do the reference values mean on my lab results?
Your lab result shows your test results, or measured values from your blood test. You will also see two reference values: the lower and upper limits within which your result should ideally fall.
These reference values depend on factors such as gender and age. They help in interpreting your results, but keep in mind that small deviations may not have an immediate medical cause. When in doubt, you can always consult with a doctor.
5.2 Can I discuss my lab result with a specialist?
Yes, you can! You can take your lab results to your own doctor.
In addition, through our 'Extra services' we offer the possibility to request a consultation. We work together with various doctors and therapists who can discuss your results with you and help you further with any complaints or questions.
Click here to view options.
5.3 How do I receive my results?
You will receive your results by e-mail as a PDF document.
For extremely low or high values, where immediate medical intervention may be necessary, we will contact you for a personal consultation before you receive your results.
Other anomalous values are indicated in the report by:
- An up arrow for an increased value
- A down arrow for a reduced value
Keep in mind that a urine and/or blood test is always a snapshot. Sometimes it is wise to repeat tests with abnormal results after a month to get a better picture.
In case of medical complaints, we recommend always consulting your (family) physician.
5.4 Which infectious diseases are covered by the reporting requirement?
Certain infectious diseases are subject to a reporting requirement. This means that in case of a positive test result we are obliged to report it to the GGD. The notifiable infectious diseases for which we test are:
- Dengue IgM
- Hepatitis A IgM
- Malaria
- MRSA screening
- Q fever
- Quantiferon test TB IGRA (Tuberculosis).
- Zika IgM
If you test positive for one of these diseases, your result will be passed on to the local GGD. Therefore, you (or your practitioner) should provide your phone number in advance so that the GGD can contact you if necessary. This contact is strictly confidential and aims to prevent further spread.
The GGD assesses the risk of infection and determines whether additional measures are needed, such as source and contact investigation, medication or hygiene advice. Then the GGD reports the notifiable disease pseudonymized to the Center for Infectious Disease Control (CIb) of the RIVM. Your personal data are not shared with the RIVM in this process.
The RIVM uses this data to monitor trends in infectious diseases, evaluate policies such as the National Vaccination Program and, if necessary, take national control measures. In addition, information on these infectious diseases is shared in an anonymized way with the European Centre for Disease Prevention and Control (ECDC) to monitor European trends and policy measures.
Want to know which GGD is in your area? An overview of all GGDs in the Netherlands can be found here:
www.ggd.nl
Want to review the full Public Health Act (WPG)? View the law here:
Full Public Health Act (WPG)
6. Business ordering
6.1 I would like to offer blood tests on a business basis, is this possible?
Contact us
click here for the most frequently asked questions
Do you have any further questions?
Then contact our customer service. We will be happy to help you:
Feel free to send us an email message : [email protected ]
Phone and WhatsApp: (085) 065 37 47
Our customer service will be closed on April 21 in observance of Easter.
We will be available again on Tuesday from 09:00. Of course you can always send an e-mail; we will contact you as soon as possible. Thank you for your understanding and happy Easter!
Chamber of Commerce No: 82371938
VAT no: NL862439693B01
IBAN: NL29 RABO 0147767490
Visiting address marketing and customer service:
Bloedwaardentest B.V.
C'Park Bata
Building 21
Unit 1.23
Europaplein 1
5684 ZC BEST
AGB code Bloedwaardentest B.V. 50500017
If you can't work it out with us and you want to register for filing a complaint with an independent complaints commission then we are according to the Wkkgz, (Act on quality, complaints and disputes healthcare (Wkkgz)) connected to erisietsmisgegaan.nl
The government wants everyone to receive good care. That's why the government has laid down in law what constitutes good care. And what to do if people have a complaint about the care. This is laid down in the Care (Quality, Complaints and Disputes) Act (Wkkgz).
If you want to make a complaint about a service you can submit it to a complaints committee recognised by the Ministry of Health, Welfare and Sport.
To register your complaint click on the logo: