Contact customer service blood value test
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Frequently Asked Questions
1. Ordering research
1.1 How do I order a test?
You add the test you want to order to your shopping cart and then click on the cart, after this the checkout process follows.
1.2 How old do you have to be to order a test?
As of 18 years of age, anyone may take an examination at Blood Value Testing. For children under 18 please consult by phone (085 - 065 37 47) or by mail ([email protected])
1.3 Can I order more than one at a time?
No, You cannot order for multiple people in one order, the reporting is made depending on gender and age and is always personal. So if you want to buy a test for several people you have to checkout your shopping cart 2 times separately.
Also, of course, blood sampling costs must be paid per person.
1.4 Is it anonymous?
Bloodtesting.nl will never give your results to the insurance company or your doctor. You will receive the blood tubes at the address you provided, they have a barcode that communicates with your test, but nobody can find out what is being tested, only the lab system. The results will only be sent to the e-mail address you provided. You can also place the order under another name, but do not change your date of birth, because the results are related to your gender and age.
1.5 I have ordered a test, what to do next?
You will receive the test kit 1 working day after placing your order. In the meantime, you will be linked to an injection centre by our appointments office.
1.6 I have ordered a test but I want to cancel it, is that possible?
Yes, you can cancel your order. When you contact us by phone (085 - 065 37 47)
2. Blood Collection
2.1 I have ordered a test and it has already arrived, how and when can I have a blood test?
You will receive a referral letter for a needle sticking station in your area. The opening hours are also mentioned. It is best to take blood samples from Monday to Thursday inclusive.
2.2 Do I need to be fasting during the test?
Most tests do not require you to be sober. If you need to be completely sober, it will say so with the test.
If your blood values are good, they are also good when you are not sober.
If you want to be on the safe side for an optimal result regarding
(fat profile) and liver function
we have the following dietary advice for you:
From the evening before your appointment, after 23:00 hours, do not consume coffee or dairy products (such as milk, buttermilk or yogurt). No fried goods and no alcoholic beverages. For breakfast and/or lunch, have a maximum of 2 slices of wholemeal bread spread with, for example, low-fat meat products, without butter. Drink water or tea without milk or sugar. Do not eat sweets, fruit or dairy products.
2.3 My tubes are dirty?
The tubes have a special coating to prepare the blood so that it stays in good condition during shipping. In the hospital the tubes do not need this coating, that's why the tubes look different.
2.4 Should I stop taking supplements before the puncture?
The blood measures what the vitamin or mineral level is at that moment, regardless of whether it comes from food or supplements.
You can measure a vitamin balance without or with supplements.
If you want to know whether you make enough yourself and get enough from your diet, do the test after you have taken no supplements for a few weeks. For Vitamin B12 at least one month.
If you want to know if your level is high enough from the supplements, or perhaps too high (which for some blood values can be dangerous), you can do the test at the time that you take your standard diet and supplements.
2.5 I've taken a blood sample, now what?
You put the tubes filled with blood in the provided medical mailing material and put it in the mail. You can do this in your orange mailbox or you can drop it off at a PostNL collection point. You don't have to stamp the mail anymore, we have already done that for you. When it's extremely hot/cold we recommend to drop the tubes in the mail just before PostNL picks them up or to drop them off at a pickup location. Keep blood at room temperature and urine in the fridge.
2.6 How full should the tubes be?
The filling of the tube depends on the type and brand of tube. Our clotting tubes fill all the way to the top (red cap), the EDTA (purple tube) tubes fill up to half and the glucose tubes (grey-white) fill up to 1/3rd.
3.1 What do the reference values on my result sheet mean?
On the result sheet you will find your reference values that are the result of the test. In addition, there are two other values between which you should fall. These reference values depend on your gender and age.
3.2 I would like to discuss my results with a doctor, is this possible?
Yes you can, you can just go to your own doctor with your result form. You can also request a consultation via our 'Extra services'. We have several internists and coaches with whom you can discuss your results and who can help you further with your problems/complaints. Here the link https://bloodtesting.nl/extra-advies/
3.3 Can I do more tests from my previously sent blood? (post test)
Yes this is possible, when you order another test from us you don't have to pay for blood collection and shipping costs and we will test the same blood again. This is possible up to 5 working days after receiving the blood at the lab.
3.4 How do I receive my results?
You will receive your results in a PDF document by email. If the result of a test is extremely low or high and immediate medical intervention is required, you will be contacted for a personal consultation before receiving your results. Other abnormal values are indicated with an arrow up for a high value and/or an arrow down for a low value. A urine and/or blood test is a snapshot, sometimes it's wise to repeat the tests after a month if there is room for improvement. In case of medical complaints you should always consult your doctor.
4. Other questions
4.1 What is the shelf life of the supplied test set?
You must have your blood drawn and sent no later than 8 weeks after receiving the blood collection kit, this is due to the shelf life of the tubes. After this time, the order will be closed and can no longer be processed.
If you are unable to send in your blood within this time, please contact us ([email protected]) We can then place your order again and send you a new collection set, however, you will have to pay an additional order fee of €19.90. If we have not heard from you within the 8 week period, your order will unfortunately expire and you will no longer be entitled to the tests.
4.2 I want to exchange my test, is that possible?
The blood test cannot be exchanged, the reason being that tests are specially created in the laboratory system in your name. You can, however, renounce the order or exchange it for another test before you have your blood tested. However, you will have to pay the order fee/shipping cost again.
You need to send this cancellation by email to [email protected] stating your name and order number. We can then credit the amount for the blood test, with the exception of the order costs/shipping costs and payment fees.
4.3 I would like to offer blood tests on a business basis, is this possible?
To do so, please contact us at [email protected].
4.4 Do I have to be at home to receive the test kit?
No, you don't have to be home, this can go through the mailbox.
Do you have any further questions?
Then contact our customer service. We will be happy to help you:
Feel free to send us an email message : [email protected]
Phone and WhatsApp: (085) 065 37 47
KvK nr: 82371938VAT
: NL29 RABO 0147767490
Visiting address marketing and customer service:
5684 ZC BEST
If you can't work it out with us and you want to register for filing a complaint with an independent complaints commission then we are according to the Wkkgz, (Act on quality, complaints and disputes healthcare (Wkkgz)) connected to erisietsmisgegaan.nl
The government wants everyone to receive good care. That's why the government has laid down in law what constitutes good care. And what to do if people have a complaint about the care. This is laid down in the Care (Quality, Complaints and Disputes) Act (Wkkgz).
If you want to make a complaint about a service you can submit it to a complaints committee recognised by the Ministry of Health, Welfare and Sport.
To register your complaint click on the logo: